SDP 8.1 - Report on Who accessed the Solutions
Hello,We are testing the latest version of SDP and we would like to know if it possible to generate a report on the users who and when access the particular solution. It is really important for us to...
View ArticleCreating a report that summarises both sum of count and time spent
Hi;I wish to make a report that totals the amount of work-log time logged and the count of incidents of a certain category.I only seem to be able to choose sum of count OR sum of time spent. So have to...
View ArticleRe : SDP 8.1 - Report on Who accessed the Solutions
Hello!,I would like to know how can I get a report of the Solutions, Is important for us to know how many solutions were added by Technician or User and how many times the Solution was used like a...
View ArticleRe : Creating a report that summarises both sum of count and time spent
Please send us the below details.1) Database: MYSQL or MSSQL2) Version and Build of ServiceDesk plus you are using3) Columns Required in the Reportregards,Rachana ApuSDP Support - FAQServiceDesk Plus -...
View ArticleRe : SDP 8.1 - Report on Who accessed the Solutions
Currently we don't save the details of at what time the solution was accessed.You can use the below query to get the number of hits of the solution. MY-SQL: SELECT KB_Topics.TOPICNAME 'Category /...
View ArticleRe : SDP 8.1 - Report on Who accessed the Solutions
Hi Rachana,That's a great report, thanks - any chance it could be able to show its on a solution in a month?
View ArticleRe : Generate Request History Report
Can generate the same query for a MySQL database too?
View ArticleRe : Generate Request History Report
Apologize that, it is not feasible to generate the report on the time taken in each group for now.Our current DB schema doesn't have the timestamp for that.Thank you for your...
View ArticleRe : SDP 8.1 - Report on Who accessed the Solutions
Hi,The request to include the time when the solution was accessed, is added to the product road map. However, we cannot commit a time frame as when the feature will be available.Regards,Stephen
View ArticleGetting Error DBPort :: 13310 has been occupied by some other application
Hi team,Getting Error DBPort :: 13310 has been occupied by some other application.....After killing Sql instance and restarting the server also problem not resolve. Please give your advice
View ArticleRe : Getting Error DBPort :: 13310 has been occupied by some other application
Could you please let us know if the above error mentioned is with regards to ServiceDesk Plus application?MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleSolutions by Date query in MSSQL
HI,I have the following query,SELECT Solution.SOLUTIONID, Solution.TITLE, SolutionCreationInfo.SOLUTIONID AS Expr1, SolutionCreationInfo.CREATEDBY, SolutionInfo.SOLUTIONID AS...
View ArticleRe : Solutions by Date query in MSSQL
Please use the below query.SELECT Solution.SOLUTIONID, Solution.TITLE, SolutionCreationInfo.SOLUTIONID AS Expr1, SolutionCreationInfo.CREATEDBY, SolutionInfo.SOLUTIONID AS Expr2,...
View ArticleSelf-Service Portal Solutions
How can I make solutions appear on the Self-Service Portal for all users? Right now I just see a section for 'Popular Solutions" but I don't know what causes this to appear.Can I make certain solutions...
View ArticleRe : Self-Service Portal Solutions
The first 5 solutions with most no. of hits\ views are listed in the Home page on the Self-Service Portal.You can make solutions appear there, if you increase the views on them and you could make these...
View ArticleConnection to RPC server in the workstation failed
Dear support teamPl find showing when start IT INVENTRI error FAILURE :Connection to RPC server in the workstation failedPL Guided cms.ltd@burckhardtcompression.com
View ArticleRe : Connection to RPC server in the workstation failed
Hi,Kindly let us know whether you have installed the servicedesk agent on the workstations that you trying to scan, the recommended method to scan windows workstations is to install the agent on them....
View ArticleHow do you make solutions public for everyone to see?
I have a handful of solutions in my help desk, but they all are locked and say "Solution is available only to technicians"..Another post suggested these steps:Please go to...
View ArticleRe : How do you make solutions public for everyone to see?
Please go under the main 'Solutions' tab and edit each solution and enable the option "Publish this solution in Self-Service Portal also" which will make the solutions Public.Also,you need to approve...
View ArticleRe : How do you make solutions public for everyone to see?
Doesn't that mean that people have to log in first?We want our solutions visible from the login page. Is there a way for users to see a splash page with a link to solutions and also a link to create a...
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