Re : Attachments in solutions require authentication in newer versions?
Hi Taiju,Greetings,Our Development has acknowledged this as an ongoing issue in ServiceDesk Plus. Following is the issue ID for your reference, SD-65810, we will keep you notified once this is fixed in...
View ArticleAttachments in solutions require authentication in newer versions?
Hi!When I upgraded SD from version 9.0 to newer, attachments in solutions require authentication even when using http://servicedeskserver/sd/SolutionsHome.sd link. Can I change it back to the way it...
View ArticleRe : Approved solution notification
Thank you. It looks like this will work properly. Secondly, where does one go to remove/unschedule a report? ThanksJason
View ArticleRe : Approved solution notification
Hi,Please use the below query.SELECT solution.solutionid "Solutionid" ,max(KB_Topics.TOPICNAME) " Topic",max(Solution.TITLE) "Subject ",max(Creator.FIRST_NAME) "Created...
View ArticleRe : Approved solution notification
Hi - Thanks for responding.We are using PGSQL and SDP v.9300 (soon to be upgraded to current).ThanksJason
View ArticleRe : Approved solution notification
Hi,Please send us the below details to develop the SQL query.1) Database: MYSQL or MSSQL or PGSQL.2) Version and Build of ServiceDesk Plus you are using.Login to ServiceDesk Plus, click on Help >...
View ArticleApproved solution notification
Hi Everyone.Is there a way to get a report (that could be scheduled or placed on the dashboard) which would show all approved solutions within, say, a week? We would like to be able to notify...
View ArticleRe : Emebed video in solutions
This is a really, really good feature. It seems like it should be there given the climate in IT these days.
View ArticleRe : Solutions records linked to Problem Workaround and Solution
Hi Guys,Good Day,I spoke with our development team with respect to your suggestions and here are the changes which we are planning to do on the Solution module however it is on the initial stage of...
View ArticleRe : Emebed video in solutions
Hi Alejandro,We have not taken this feature for development in the current roadmap cycle. We will look to take it up for development in one of the future roadmap cycles.
View ArticleRe : Emebed video in solutions
Embedding video in the Solutions does not appear in the Roadmap at all.
View ArticleRe : Solutions records linked to Problem Workaround and Solution
I would like to see a text box added to WorkAround and Solution in addition to the mechanism to publish to solutions. there are times a workaround maybe something like "reboot workstation" or something...
View ArticleRe : Solutions records linked to Problem Workaround and Solution
Hi Laura,Good Day,Appreciate your thoughts and inputs,I will certainly share your inputs to our product development team and get back to you with an update.
View ArticleSolutions records linked to Problem Workaround and Solution
Using ServiceDesk Plus build 9301 and requesting an additional feature that would greatly decrease confusion and manual people process around Problem Management:In the Problem record, 'Edit Solution'...
View ArticleUnkwon host problem
Dear sir ,Kindly give me details about http post api and get xml details of zoho.i am this api if you have any update than give me answer as soon as possible beacuase i am stuck since 4 daysString url1...
View ArticleRe : Report no of all solution
Hi,Please use the below query.SELECT Creator.FIRST_NAME "Created By",count(solution.solutionid) "Count" FROM SolutionINNER JOIN SolutionInfo ON Solution.SOLUTIONID=SolutionInfo.SOLUTIONIDLEFT JOIN...
View ArticleReport no of all solution
Dear Support ,I am using this query and its working fine with me but am looking to find the total of all solution using the same query SELECT solution.solutionid "Solutionid" , KB_Topics.TOPICNAME "...
View ArticleRe : Query for Complete Solutions Detail
Dear Support,Can i get the Total of the Solution using this Query.
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